Status Tracking-Zendesk Integration

Setting up Zendesk integration for the Status Tracking plugin is pretty straightforward, but will involves a few key steps.

  1. Set “Turn on Zendesk Receiver” to “Yes” in the “Zendesk” area of the “Options” tab.

  2. In the Zendesk “Admin” settings area, click on the “Extensions” menu item and then click the “add target” link.
    Zendesk2
  3. Select the “HTTP target” option from the list of available options. Enter a title (ex. Status Tracking ticket created), leave the method as “GET” and the “Basic Authentication” box unchecked. Next, for the URL enter the following:http://example.com?Action=Zendesk_Order_CreatedBe sure to replace example.com with the URL of your website. Next, change the dropdown box from “Test Target” to “Create Target” and click the “Submit” button.
  4. Go back to the “Extensions” menu item and then click the “add target” link again. Select the “HTTP target” option from the list of available options. Enter a title (ex. Status Tracking ticket updated), leave the method as “GET” and the “Basic Authentication” box unchecked. Next, for the URL enter the following:http://example.com?Action=Zendesk_Order_UpdatedBe sure to replace example.com with the URL of your website. Next, change the dropdown box from “Test Target” to “Create Target” and click the “Submit” button.
  5. Next, click on the “Triggers” menu item, and then click the “Add trigger” button.
    Zendesk3
  6. Create a trigger that fires when a ticket is created, using the settings in the following two screenshots:
    Zendesk4
    Zendesk5
  7. Create another trigger that will fire when a ticket is updated, with the settings on the following two screenshots:
    Zendesk6
    Zendesk5

That’s it! There should now be an order created each time a ticket is submitted to you via Zendesk, and the status of that ticket should automatically update on your website tracking form each time you update the status of the ticket via Zendesk!

Call to action box goes here
Looking to Make Some Extra Income?
Become an Affiliate
Need a Plugin to Improve Your Site?
Browse Plugins Now
What are WordPress Affiliate Programs and How to Use them with Integrity to Earn Extra Cash
What are WordPress Affiliate Programs and How to Use them with Integrity to Earn Extra Cash

If you had the option to choose a product that someone recommended over a mystery product, what would you be more inclined to choose? That is the premise of affiliate marketing. Our advanced WordPress plugins affiliate program offers you the chance to leverage your WordPress credibility, knowledge and website to your advantage. It also helps […]

3 Easy Digital Marketing Tips for Small Businesses Short on Time and Money
3 Easy Digital Marketing Tips for Small Businesses Short on Time and Money

You know you need to do more digital marketing, but don’t have the hours or the resources. Sound familiar? Here are three easy and actionable tips to make the most of your time and money. Focus on Getting Reviews Reviews not only give your brand and products more credibility, they are also a steady and […]

Using Ultimate WP Mail With Our Plugins
Using Ultimate WP Mail With Our Plugins

Many of our plugins feature integration with the Ultimate WP Mail plugin in their free versions. These integrations include customized messages like thank you emails, confirmation emails and sign up emails. Using Ultimate WP Mail’s built-in visual builder, you can completely customize the email’s layout and content. To get started, make sure that you have […]

Discover More Posts
Browse Plugins Now